It isn't necessary  to count on only the admins to get the most out of your projects. Welcome your project moderators on board, who can take ownership of the setup, the moderation and analysis of individual projects.

Who could be a project moderator?  

  • citizen ambassadors leading moderation for their neighbourhood
  • colleagues from other departments who want to gain insights from citizen input on projects in their thematic scope (e.g. urban planning or mobility)
  • partners who are helping to set up the participatory process for a specific project, and more.

In what follows, we lay out what project moderators can do:

1. Design the participatory process

As a project moderator, you can configure how users interact within your project. You can add new phases using the timeline. Each of these phases can have its own behaviour with regards to idea posting, commenting, and voting.

Tip: As a best practice, we recommend at least three phases: (1) collect ideas, (2) cluster them and make your users consequently comment and vote, and finally (3) loop back about the final outcome.

2. Provide project information

In order to increase the quality of the ideas you're getting, it is key to share sufficient information: add a project description, attach images (incl. sketches and plans), and communicate all related events going on. Remember: good information precedes good participation!

Tip: In the project description, share the questions you would like to see answered by your users. Use a list of bullet points with the key priorities for the project.

3. Moderate and analyse the input

Once the project is launched, the first ideas will come in. You will receive weekly reports with all key activities so that you stay on top of things. The ideas overview in your project moderator view will help you understand which ideas got the most upvotes and downvotes.

Tip: Timely engage with the users and provide feedback on their ideas. The best way to do so is making use of the idea statuses. Through these, you can communicate whether an idea is actually considered, rejected, or approved.

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