To ensure valid participation data on your platform, and prevent registrations with fake e-mail accounts, we installed an e-mail account verification function on the platform.

Registration is always compulsory on the platform, as participation stems on qualitative deliberation, which cannot be ensured if all input is fully anonymous. This means that before a participant can take certain actions, they need to create an account by registering themselves on the platform, filling in their name and e-mail address, and possibly a few mandatory registration questions which you can decide to add to the registration process.

E-mail account verification

In a second step in the registration process, it is possible to also add an e-mail account confirmation step. More specifically, you can decide to turn 'Account Confirmation' on or off for new participants registering on your platform. This function should be activated by default on your platform, and you can easily check this in your admin panel by going to Settings > Registration.


This means that if you don't change your settings, participants who want to create a new account will automatically be asked to verify their e-mail address while signing up on your platform.

In order to complete the registration process, they will be asked to confirm their e-mail address by copy-pasting a confirmation code sent to them via e-mail.

Although we don't recommend this, especially when you are organising high-stake projects, you can decide to disable this feature in case you want to lower the barrier of participation. Just be aware that your user database may become cluttered with some fake e-mail accounts.


Identity verification

To verify a participant's identity, you can decide to integrate an extra identity verification layer on the platform, for instance to limit access rights to certain (actions in) projects. Please be aware that this elevates the barrier of participation significantly, and is only available for our Premium Plans.

Alternatively, for projects where you want to be assured the right eligible persons participate, instead of needing to verify the exact identity of a participant, we recommend you to send out personal invitations to those participants instead.


Any more questions? Don't hesitate to reach out to support@citizenlab.co!


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