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Online workshops combine video conferencing with different methods to discuss, collaborate and provide input in real time.

Online workshops can be accessed via your laptop or desktop computer using the following browsers: Google Chrome, Mozilla Firefox and Microsoft Edge.

How do the online workshops work?

When you first join the workshop, you will be asked for your name. This name will be displayed to other workshop participants. You will then be directed to the workshop.

When you join the workshop, you'll see that there's a video screen on the left hand of the screen, and room for information and collaboration on the right hand of the screen. On the top of the screen is a horizontal bar that outlines the different steps (or agenda items) that will be covered in the workshop. The workshop facilitator will advance you through these different workshop steps - the current step that you are on is highlighted in green.

If you're having trouble with lag in the workshop, try turning off your camera to improve the speed and performance.

Having trouble with your video camera or microphone?

Below are a few basic troubleshooting options:

  • Make sure to turn off any other video chatting application while doing a workshop, as other tools might be using and blocking your camera

  • Disconnect from your VPN

  • Try refreshing your browser

  • Make sure that your browser allows access to your camera and microphone. This can generally be found in the address bar of your browser. Examples of how to control these settings for each browser can be found below:

Google Chrome

Access your camera and microphone settings by clicking the padlock icon next to the URL in the address bar.

Microsoft Edge

Access your camera and microphone settings by clicking the padlock icon next to the URL in the address bar, and select "Allow."

Within the workshop
Within the video area of the workshop, you can also check the settings of your microphone and camera by clicking on the microphone and video icons on the bottom of the video screen, and also in the Settings on the bottom right of the screen. This also gives you the option to change your audio and video input sources - for instance, switch to a different web camera or speaker. And it gives you the option you to blur or change your background.

If you're using a company laptop or network: your Citrix, VPN and other organisational settings may conflict with the video environment. Sometimes, there is an issue with how the networks are configured. If you are having issues accessing the workshop, contact your IT department to see if they can modify the firewall settings (open up on port tcp 4443 and UDP 10000 - 20000 on all addresses), or in a pinch, try using your personal laptop or personal internet network.

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