FAQ

How do I set up an online workshop?

Written by Karel Verhaeghe
Updated this week

How do I customise my project topics?

Tagging ideas with topics to make them more searchable, filterable and findable

J

Written by Julienne Chen
Updated over a week ago

How to set-up a project on participatory budgeting?

Allow your audience to allocate a budget to their preferred ideas.

Written by Karel Verhaeghe
Updated over a week ago

Can CitizenLab run social media campaigns on my behalf?

Everything we need from you in order to run a social media campaign.

Written by Joost Vandenbroele
Updated over a week ago

How do I create a nice-looking word cloud?

Communicate the (first) results of an embedded survey using simple word clouds

Written by Joost Vandenbroele
Updated over a week ago

What are the recommended dimensions and sizes of the platform images?

Written by Joost Vandenbroele
Updated over a week ago

What are "automated emails"?

Engaging emails are sent out automatically to your users based on their actions or events on your platform.

Written by Karel Verhaeghe
Updated over a week ago

How to embed a survey in a project or in a timeline phase?

Your platform integrates with both Typeform and Google Forms to easily collect input with surveys. We strongly advise to use Typeform.

Written by Joost Vandenbroele
Updated over a week ago

How does CitizenLab increase the resilience to data breaches?

Written by Joost Vandenbroele
Updated over a week ago

How is my platform protected against improper use?

About Spam filters, the Terms of Use, the Privacy Policy and GDPR legislation

Written by Joost Vandenbroele
Updated over a week ago

How does my platform perform in terms of accessibility?

Your platform complies with WCAG 2.1 AA accessibility standards.

Written by Joost Vandenbroele
Updated over a week ago

Does my platform work on all browsers?

Make sure you always update to the latest browser version and reconsider sticking to Internet Explorer.

Written by Joost Vandenbroele
Updated over a week ago

Can I change my onscreen (user/admin/project manager) name?

To change your onscreen name, go to your profile settings.

Written by Joost Vandenbroele
Updated over a week ago