FAQ

Answers to recurring general and more technical questions

Joost Vandenbroele avatar Karel Verhaeghe avatar Julienne Chen avatar
16 articles in this collection
Written by Joost Vandenbroele, Karel Verhaeghe, and Julienne Chen

How can we be sure one person is not registering multiple times, with different names and email addresses?

More info on identity verification - through EID, France Connect, DigiD, e.a. - and how to use it (Premium only)
Joost Vandenbroele avatar
Written by Joost Vandenbroele
Updated over a week ago

What are the different roles on the platform?

Visitor - User - Project manager - Administrator
Joost Vandenbroele avatar
Written by Joost Vandenbroele
Updated over a week ago

Does my platform work on all browsers?

Make sure you always update to the latest browser version and reconsider sticking to Internet Explorer.
Joost Vandenbroele avatar
Written by Joost Vandenbroele
Updated over a week ago

What are the recommended dimensions and sizes of the platform images?

Joost Vandenbroele avatar
Written by Joost Vandenbroele
Updated over a week ago

How to bulk import offline ideas (or locations) to your project and on your map?

Importing ideas gathered offline can be done in bulk. Simply add the ideas in the sheet and we'll import them for you into the platform.
Joost Vandenbroele avatar
Written by Joost Vandenbroele
Updated over a week ago

Can I change my onscreen (user/admin/project manager) name?

To change your onscreen name, go to your profile settings.
Joost Vandenbroele avatar
Written by Joost Vandenbroele
Updated over a week ago

How to embed a survey in a project or in a timeline phase?

Your platform integrates with both Typeform and Google Forms to easily collect input with surveys. We strongly advise to use Typeform.
Joost Vandenbroele avatar
Written by Joost Vandenbroele
Updated this week

How is my platform protected against improper use?

About Spam filters, the Terms of Use, the Privacy Policy and GDPR legislation
Joost Vandenbroele avatar
Written by Joost Vandenbroele
Updated over a week ago

How does my platform perform in terms of accessibility?

Your platform complies with WCAG 2.1 AA accessibility standards.
Joost Vandenbroele avatar
Written by Joost Vandenbroele
Updated over a week ago

How does CitizenLab increase the resilience to data breaches?

Joost Vandenbroele avatar
Written by Joost Vandenbroele
Updated over a week ago

What are "automated emails"?

Engaging emails are sent out automatically to your users based on their actions or events on your platform.
Karel Verhaeghe avatar
Written by Karel Verhaeghe
Updated over a week ago

How do I customise my project topics?

Tagging ideas with topics to make them more searchable, filterable and findable
Julienne Chen avatar
Written by Julienne Chen
Updated over a week ago