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FAQ
FAQ
Answers to recurring general and more technical questions
16 articles in this collection
Written by
Joost Vandenbroele,
Karel Verhaeghe,
and
Julienne Chen
How can we be sure one person is not registering multiple times, with different names and email addresses?
More info on identity verification - through EID, France Connect, DigiD, e.a. - and how to use it (Premium only)
Written by
Joost Vandenbroele
Updated over a week ago
What are the different roles on the platform?
Visitor - User - Project manager - Administrator
Written by
Joost Vandenbroele
Updated over a week ago
Does my platform work on all browsers?
Make sure you always update to the latest browser version and reconsider sticking to Internet Explorer.
Written by
Joost Vandenbroele
Updated over a week ago
What are the recommended dimensions and sizes of the platform images?
Written by
Joost Vandenbroele
Updated over a week ago
How to bulk import offline ideas (or locations) to your project and on your map?
Importing ideas gathered offline can be done in bulk. Simply add the ideas in the sheet and we'll import them for you into the platform.
Written by
Joost Vandenbroele
Updated over a week ago
Can I change my onscreen (user/admin/project manager) name?
To change your onscreen name, go to your profile settings.
Written by
Joost Vandenbroele
Updated over a week ago
How to embed a survey in a project or in a timeline phase?
Your platform integrates with both Typeform and Google Forms to easily collect input with surveys. We strongly advise to use Typeform.
Written by
Joost Vandenbroele
Updated this week
How is my platform protected against improper use?
About Spam filters, the Terms of Use, the Privacy Policy and GDPR legislation
Written by
Joost Vandenbroele
Updated over a week ago
How does my platform perform in terms of accessibility?
Your platform complies with WCAG 2.1 AA accessibility standards.
Written by
Joost Vandenbroele
Updated over a week ago
How does CitizenLab increase the resilience to data breaches?
Written by
Joost Vandenbroele
Updated over a week ago
What are "automated emails"?
Engaging emails are sent out automatically to your users based on their actions or events on your platform.
Written by
Karel Verhaeghe
Updated over a week ago
How do I customise my project topics?
Tagging ideas with topics to make them more searchable, filterable and findable
Written by
Julienne Chen
Updated over a week ago
General
Can CitizenLab run social media campaigns on my behalf?
Everything we need from you in order to run a social media campaign.
Written by
Joost Vandenbroele
Updated over a week ago
How to set-up a project on participatory budgeting?
Allow your audience to allocate a budget to their preferred ideas.
Written by
Karel Verhaeghe
Updated over a week ago
How do I set up an online workshop?
Written by
Karel Verhaeghe
Updated over a week ago
How can we spot abusive language automatically and remediate swiftly?
Read all about the built-in profanity filter
Written by
Karel Verhaeghe
Updated over a week ago