FAQ

How can we be sure one person is not registering multiple times, with different names and email addresses?

More info on identity verification - through EID, France Connect, DigiD, e.a. - and how to use it (Premium only)

Written by Joost Vandenbroele
Updated over a week ago

What are the different roles on the platform?

Visitor - User - Project manager - Administrator

Written by Joost Vandenbroele
Updated over a week ago

Does my platform work on all browsers?

Make sure you always update to the latest browser version and reconsider sticking to Internet Explorer.

Written by Joost Vandenbroele
Updated over a week ago

What are the recommended dimensions and sizes of the platform images?

Written by Joost Vandenbroele
Updated over a week ago

How to bulk import offline ideas (or locations) to your project and on your map?

Importing ideas gathered offline can be done in bulk. Simply add the ideas in the sheet and we'll import them for you into the platform.

Written by Joost Vandenbroele
Updated over a week ago

Can I change my onscreen (user/admin/project manager) name?

To change your onscreen name, go to your profile settings.

Written by Joost Vandenbroele
Updated over a week ago

How to embed a survey in a project or in a timeline phase?

Your platform integrates with both Typeform and Google Forms to easily collect input with surveys. We strongly advise to use Typeform.

Written by Joost Vandenbroele
Updated this week

How is my platform protected against improper use?

About Spam filters, the Terms of Use, the Privacy Policy and GDPR legislation

Written by Joost Vandenbroele
Updated over a week ago

How does my platform perform in terms of accessibility?

Your platform complies with WCAG 2.1 AA accessibility standards.

Written by Joost Vandenbroele
Updated over a week ago

How does CitizenLab increase the resilience to data breaches?

Written by Joost Vandenbroele
Updated over a week ago

What are "automated emails"?

Engaging emails are sent out automatically to your users based on their actions or events on your platform.

Written by Karel Verhaeghe
Updated over a week ago

How do I customise my project topics?

Tagging ideas with topics to make them more searchable, filterable and findable

Written by Julienne Chen
Updated over a week ago

Can CitizenLab run social media campaigns on my behalf?

Everything we need from you in order to run a social media campaign.

Written by Joost Vandenbroele
Updated over a week ago

How to set-up a project on participatory budgeting?

Allow your audience to allocate a budget to their preferred ideas.

Written by Karel Verhaeghe
Updated over a week ago

How do I set up an online workshop?

Written by Karel Verhaeghe
Updated over a week ago

How can we spot abusive language automatically and remediate swiftly?

Read all about the built-in profanity filter

Written by Karel Verhaeghe
Updated over a week ago