FAQ

How can the CitizenLab Support Team help you?

What questions do we answer? What are Support Tasks and how long does it take to take them up? What if your question is a request? 💬

Written by Joost Vandenbroele
Updated today

Can I edit the Accessibility policy, replace it by our own policy, or link to a separate website?

Editing the Accessibility policy page

Written by Stijn Zwarts
Updated over a week ago

How do the homepage project filters work?

Filtering the projects by status tabs, geographic areas and tags

Written by Stijn Zwarts
Updated over a week ago

How can I improve the referencing of my platform for search engines?

All you need to know about Search Engine Optimization (SEO), very simply put. Make sure Google, Bing, etc. finds you

Written by Joost Vandenbroele
Updated over a week ago

Can I export the images and attachments of ideas and input on the platform?

What data and information is included in the Excel file when exporting the ideas

Written by Stijn Zwarts
Updated over a week ago

What are automated emails?

Engaging emails are sent out automatically to your users based on their actions or events on your platform.

Written by Stijn Zwarts
Updated over a week ago

How is my platform protected against improper use?

About Spam filters, the Terms of Use, the Privacy Policy and GDPR legislation

Written by Joost Vandenbroele
Updated over a week ago

Can I change my onscreen (user/admin/project manager) name?

To change your onscreen name, go to your profile settings.

Written by Joost Vandenbroele
Updated over a week ago

What data can I export from my platform?

How to export the different types of data collected on the platform

Written by Aline Muylaert
Updated over a week ago

Does my platform work on all browsers?

Make sure you always update to the latest browser version and reconsider sticking to Internet Explorer.

Written by Joost Vandenbroele
Updated over a week ago

What types of video files can I embed in the text editor?

The text editor supports YouTube, Vimeo, Daily Motion, Wistia, Videotools and Dreambroker links.

Written by Joost Vandenbroele
Updated over a week ago

Common user login and registration issues

Are you having trouble logging in or registering on the platform? Here you find the main causes and solutions to help you (re)gain access!

Written by Claire Tobback
Updated over a week ago

How can I enable or disable notifications from the platform?

Manage the messages you receive by changing your account settings

Written by Stijn Zwarts
Updated over a week ago

If I register and create an account, which of my data will be visible to other people on the platform?

Only the most basic and necessary profile information will be visible on the platform.

Written by Aline Muylaert
Updated over a week ago

How can I find, post, vote and comment on an idea or input on the platform?

How to contribute in a project and think along with other users

Written by Stijn Zwarts
Updated over a week ago

How can I change and delete my user data?

Go to Profile > 'My Settings' > Edit > Save > Done!

Written by Aline Muylaert
Updated over a week ago

Online workshop support

Written by CitizenLab Team
Updated over a week ago