Find answers to recurring questions
By Joost and 2 others3 authors21 articles
How the CitizenLab Support Team can help youWhat questions do we answer? What are Support Tasks and how long does it take to take them up? What if your question is a request?
What data can you export from your platform?How to export the different types of data collected on the platform
Can I export the images and attachments of ideas and input on the platform?What data and information is included in the Excel file when exporting the ideas
How to implement Siteimprove?How get your platform data into Siteimprove
How to add Facebook Pixel for your platform?Tracking data of your platform with Facebook Pixel
Does your platform work on all browsers?Make sure you always update to the latest browser version and reconsider sticking to Internet Explorer.
How can you improve the referencing of your platform for search engines?All you need to know about Search Engine Optimization (SEO), very simply put. Make sure Google, Bing, etc. finds you
How to customize the metadata of your platform?Discover and customise the copy used when sharing platform content
How to make sure your colleagues receive their invitation email?Avoid invitation emails to colleagues ending up in spam by whitelisting our email
How to solve common login and registration issues?Are you encountering a login or registration issue? Follow the next steps to resolve the issue in no time!
Can a participant change their user data?Participants can change or delete their user data (details) anytime in their profile settings.
How to manage, block and delete users and export user dataDiscover what our user management feature can do for you
How to register with Itsme or eID (BE)
How does my platform perform in terms of accessibility?Your platform complies with WCAG 2.1 AA accessibility standards.
Can I edit the Accessibility policy, replace it by our own policy, or link to a separate website?Editing the Accessibility policy page
Common user login and registration issuesAre you having trouble logging in or registering on the platform? Here you find the main causes and solutions to help you (re)gain access!
How can I enable or disable messages from the platform?Manage the messages you receive by changing your account settings
If I register and create an account, which of my data will be visible to other people on the platform?Only the most basic and necessary profile information will be visible on the platform.
How can I find, post, vote and comment on an idea or input on the platform?How to contribute in a project and think along with other users
How can I change and delete my user data?Go to Profile > 'My Settings' > Edit > Save > Done!