FAQ

Find answers to recurring questions

Joost Vandenbroele avatar Aline Muylaert avatar CitizenLab Team avatar +2
17 articles in this collection
Written by Joost Vandenbroele, Aline Muylaert, CitizenLab Team and 2 others

How can the CitizenLab Support Team help you?

What questions do we answer? What are Support Tasks and how long does it take to take them up? What if your question is a request? 💬
Joost Vandenbroele avatar
Written by Joost Vandenbroele
Updated today

Can I edit the Accessibility policy, replace it by our own policy, or link to a separate website?

Editing the Accessibility policy page
Stijn Zwarts avatar
Written by Stijn Zwarts
Updated over a week ago

How do the homepage project filters work?

Filtering the projects by status tabs, geographic areas and tags
Stijn Zwarts avatar
Written by Stijn Zwarts
Updated over a week ago

How can I improve the referencing of my platform for search engines?

All you need to know about Search Engine Optimization (SEO), very simply put. Make sure Google, Bing, etc. finds you
Joost Vandenbroele avatar
Written by Joost Vandenbroele
Updated over a week ago

Can I export the images and attachments of ideas and input on the platform?

What data and information is included in the Excel file when exporting the ideas
Stijn Zwarts avatar
Written by Stijn Zwarts
Updated over a week ago

What are automated emails?

Engaging emails are sent out automatically to your users based on their actions or events on your platform.
Stijn Zwarts avatar
Written by Stijn Zwarts
Updated over a week ago

How is my platform protected against improper use?

About Spam filters, the Terms of Use, the Privacy Policy and GDPR legislation
Joost Vandenbroele avatar
Written by Joost Vandenbroele
Updated over a week ago

Can I change my onscreen (user/admin/project manager) name?

To change your onscreen name, go to your profile settings.
Joost Vandenbroele avatar
Written by Joost Vandenbroele
Updated over a week ago

What data can I export from my platform?

How to export the different types of data collected on the platform
Aline Muylaert avatar
Written by Aline Muylaert
Updated over a week ago

Does my platform work on all browsers?

Make sure you always update to the latest browser version and reconsider sticking to Internet Explorer.
Joost Vandenbroele avatar
Written by Joost Vandenbroele
Updated over a week ago

What types of video files can I embed in the text editor?

The text editor supports YouTube, Vimeo, Daily Motion, Wistia, Videotools and Dreambroker links.
Joost Vandenbroele avatar
Written by Joost Vandenbroele
Updated over a week ago