FAQ

How the CitizenLab Support Team can help you

What questions do we answer? What are Support Tasks and how long does it take to take them up? What if your question is a request?

Written by Joost Vandenbroele
Updated over a week ago

What data can you export from your platform?

How to export the different types of data collected on the platform

Written by Aline Muylaert
Updated over a week ago

Can I export the images and attachments of ideas and input on the platform?

What data and information is included in the Excel file when exporting the ideas

Written by Stijn Zwarts
Updated over a week ago

How to implement Siteimprove?

How get your platform data into Siteimprove

Written by Stijn Zwarts
Updated over a week ago

How to add Facebook Pixel for your platform?

Tracking data of your platform with Facebook Pixel

Written by Stijn Zwarts
Updated over a week ago

Does your platform work on all browsers?

Make sure you always update to the latest browser version and reconsider sticking to Internet Explorer.

Written by Joost Vandenbroele
Updated over a week ago

How can you improve the referencing of your platform for search engines?

All you need to know about Search Engine Optimization (SEO), very simply put. Make sure Google, Bing, etc. finds you

Written by Joost Vandenbroele
Updated over a week ago

How to customize the metadata of your platform?

Discover and customise the copy used when sharing platform content

Written by Stijn Zwarts
Updated over a week ago

How to make sure your colleagues receive their invitation email?

Avoid invitation emails to colleagues ending up in spam by whitelisting our email

Written by Stijn Zwarts
Updated over a week ago

What are automated emails?

Engaging emails are sent out automatically to your users based on their actions or events on your platform.

Written by Stijn Zwarts
Updated over a week ago

How to solve common login and registration issues?

Are you encountering a login or registration issue? Follow the next steps to resolve the issue in no time!

Written by Stijn Zwarts
Updated over a week ago

Can a participant change their user data?

Participants can change or delete their user data (details) anytime in their profile settings.

Written by Aline Muylaert
Updated over a week ago

How to manage, export and delete user data?

Discover what our user management feature can do for you

Written by Stijn Zwarts
Updated over a week ago

How is my platform protected against improper use?

About Spam filters, the Terms of Use, the Privacy Policy and GDPR legislation

Written by Joost Vandenbroele
Updated over a week ago

How to register with Itsme or eID (BE)

Written by Stijn Zwarts
Updated over a week ago

How does my platform perform in terms of accessibility?

Your platform complies with WCAG 2.1 AA accessibility standards.

Written by Joost Vandenbroele
Updated over a week ago

Can I edit the Accessibility policy, replace it by our own policy, or link to a separate website?

Editing the Accessibility policy page

Written by Stijn Zwarts
Updated over a week ago

Common user login and registration issues

Are you having trouble logging in or registering on the platform? Here you find the main causes and solutions to help you (re)gain access!

Written by Claire Tobback
Updated over a week ago

How can I enable or disable messages from the platform?

Manage the messages you receive by changing your account settings

Written by Stijn Zwarts
Updated over a week ago

If I register and create an account, which of my data will be visible to other people on the platform?

Only the most basic and necessary profile information will be visible on the platform.

Written by Aline Muylaert
Updated over a week ago

How can I find, post, vote and comment on an idea or input on the platform?

How to contribute in a project and think along with other users

Written by Stijn Zwarts
Updated over a week ago

How can I change and delete my user data?

Go to Profile > 'My Settings' > Edit > Save > Done!

Written by Aline Muylaert
Updated over a week ago

Online workshop support

Tips & tricks to make sure your workshop goes smoothly

Written by James Aung
Updated over a week ago