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FAQ
FAQ
Find answers to recurring questions
+2
17 articles in this collection
Written by
Joost Vandenbroele,
Aline Muylaert,
CitizenLab Team
and 2 others
How can the CitizenLab Support Team help you?
What questions do we answer? What are Support Tasks and how long does it take to take them up? What if your question is a request? 💬
Written by
Joost Vandenbroele
Updated today
Can I edit the Accessibility policy, replace it by our own policy, or link to a separate website?
Editing the Accessibility policy page
Written by
Stijn Zwarts
Updated over a week ago
How do the homepage project filters work?
Filtering the projects by status tabs, geographic areas and tags
Written by
Stijn Zwarts
Updated over a week ago
How can I improve the referencing of my platform for search engines?
All you need to know about Search Engine Optimization (SEO), very simply put. Make sure Google, Bing, etc. finds you
Written by
Joost Vandenbroele
Updated over a week ago
Can I export the images and attachments of ideas and input on the platform?
What data and information is included in the Excel file when exporting the ideas
Written by
Stijn Zwarts
Updated over a week ago
What are automated emails?
Engaging emails are sent out automatically to your users based on their actions or events on your platform.
Written by
Stijn Zwarts
Updated over a week ago
How is my platform protected against improper use?
About Spam filters, the Terms of Use, the Privacy Policy and GDPR legislation
Written by
Joost Vandenbroele
Updated over a week ago
Can I change my onscreen (user/admin/project manager) name?
To change your onscreen name, go to your profile settings.
Written by
Joost Vandenbroele
Updated over a week ago
What data can I export from my platform?
How to export the different types of data collected on the platform
Written by
Aline Muylaert
Updated over a week ago
Does my platform work on all browsers?
Make sure you always update to the latest browser version and reconsider sticking to Internet Explorer.
Written by
Joost Vandenbroele
Updated over a week ago
What types of video files can I embed in the text editor?
The text editor supports YouTube, Vimeo, Daily Motion, Wistia, Videotools and Dreambroker links.
Written by
Joost Vandenbroele
Updated over a week ago
Articles for platform visitors and participants
Common user login and registration issues
Are you having trouble logging in or registering on the platform? Here you find the main causes and solutions to help you (re)gain access!
Written by
Claire Tobback
Updated over a week ago
How can I enable or disable notifications from the platform?
Manage the messages you receive by changing your account settings
Written by
Stijn Zwarts
Updated over a week ago
If I register and create an account, which of my data will be visible to other people on the platform?
Only the most basic and necessary profile information will be visible on the platform.
Written by
Aline Muylaert
Updated over a week ago
How can I find, post, vote and comment on an idea or input on the platform?
How to contribute in a project and think along with other users
Written by
Stijn Zwarts
Updated over a week ago
How can I change and delete my user data?
Go to Profile > 'My Settings' > Edit > Save > Done!
Written by
Aline Muylaert
Updated over a week ago
Online workshop support
Written by
CitizenLab Team
Updated over a week ago