Find answers to recurring questions
How the CitizenLab Support Team can help youWhat questions do we answer? What are Support Tasks and how long does it take to take them up? What if your question is a request?
What data can you export from your platform?How to export the different types of data collected on the platform
Can I export the images and attachments of ideas and input on the platform?What data and information is included in the Excel file when exporting the ideas
How to implement Siteimprove?How get your platform data into Siteimprove
How to add Facebook Pixel for your platform?Tracking data of your platform with Facebook Pixel
Does your platform work on all browsers?Make sure you always update to the latest browser version and reconsider sticking to Internet Explorer.
How can you improve the referencing of your platform for search engines?All you need to know about Search Engine Optimization (SEO), very simply put. Make sure Google, Bing, etc. finds you
How to customize the metadata of your platform?Discover and customise the copy used when sharing platform content
How to make sure your colleagues receive their invitation email?Avoid invitation emails to colleagues ending up in spam by whitelisting our email
What are automated emails?Engaging emails are sent out automatically to your users based on their actions or events on your platform.