Every idea can be assigned to a specific person within your organisation for follow-up. This doesn't only increase the efficiency of your internal collaboration, but it also makes sure that all input gets processed timely, resulting in happier citizens who come back to the platform.

This support article shows you how to get there in 3 easy steps:

  1. Assign ideas to colleagues
  2. Follow-up on the work to be done
  3. Two ways to give feedback

1. Assign ideas to colleagues

a) Default assignee

Every new idea on your platform will be assigned to a 'default assignee'. This default assignee is the first created project manager of the project in which the idea was posted, or, if there is no project manager, the first created administrator of the platform.

Do you want to change who the default assignee of a project is? Go to the 'Permissions' tab of that project. You can choose any administrator or project manager. You can change this at any time.

b) Assignment per idea

Also, the assignee of every individual idea can be changed at any time. This is done within the idea manager. The person assigned to the idea will get notified, both by email and on the platform.

2. Follow-up on the work to be done

a) Personal overview in the idea manager

When going to the idea manager on your platform, it will always first show the ideas assigned to you. Switching the toggle above will show you all ideas that didn't receive feedback so far. The total number of ideas assigned to you that require processing is always indicated in the admin panel, next to 'Ideas'.

Do you want to see all ideas, or check in with another colleague? You can do all that through the dropdown filter on top.

b) Weekly email reminder

On top of that, all admins and project managers will get a weekly reminder in their inbox of the remaining ideas assigned to them that need processing.

An assigned idea will remain in this list until it has received feedback.

3. Two ways to give feedback

a) Write an official update

Firstly, an official update is considered feedback. Official updates are given on the idea page directly. The name that will be displayed with the update can be chosen freely (e.g. "Project Coordinator - Team Mobility").
Official updates are used to:

  • Send the author (and the readers) a personal message to thank them for their input;
  • Ask for more information on their idea;
  • Share information or contact details that are relevant to this idea;
  • Give timely updates about what is being done with the idea (e.g. "being discussed on the next city council" or "has been taken up in our project report");
  • ...

In short, they offer you a way to interact with your citizens in a personal and direct way.

You can give as many official updates as you want. The most recent one will be shown by default on the idea page, while the older ones can be loaded with a simple click.

b) Change the idea status

Secondly, also changing the status of an idea is considered feedback. This can be done in the idea manager.

Idea statuses offer a simple and uniform way to show citizens on your platform where every idea currently is.

Your platform has following built-in set of idea statuses:

  • Proposed
  • Under consideration
  • Accepted
  • Rejected
  • Implemented

If you want to change these, contact us via support@citizenlab.co.

Both options to give feedback will notify both the idea author and those who commented or voted on it.

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